Making Sense Of Free Text Comments

So The NHS Can Improve & Make A Difference

Every day Pansensic analyses millions of Patient and Staff Experiences, free text comments for some of the most prestigious and major healthcare organisations in Europe, including Kings College University Hospital, Guy’s & St Thomas and Bartholomew’s.

Pansensic’s software application takes anecdotal stories and distils them into evidence based metrics and insights. Thirty-thousand keywords and phrases found in real patient experiences, along with complex algorithms, ensure our insights are relevant and accurate. These insights inform decision makers from the ward to the board, helping them design better healthcare for all. Improvements are based on what’s really happening at the frontline of care, as described by the collective experience of patients.