Patient analytics
Patient experience

Every day Pansensic analyses millions of patient and staff experiences for the most prestigious healthcare organisations in Europe- including Kings College University Hospital, Guy’s & St Thomas and St Bartholomew’s. Using AI to analyse your dormant data, Pansensic will help you understand exactly why stress points occur, helping design better healthcare for all.

What Our Customers Say

“Very few organisations in the world have the capability to make sense of customer and staff comments in any volume and to be able to use it to drive improvement or innovation. Pansensic has led to an exponential increase in this rich qualitative data collected by the NHS and helped us design better healthcare for our patients.”

Over a million patients go through the doors of the NHS every 36 hours, and many thousands voice their likes and concerns. Healthcare organisations hold a vast amount of rich, qualitative, unstructured comment data, lying dormant in databases. Pansensic unlocks the intrinsic value of this conversation by using AI technologies to identify specific areas for improvement.

Every day we collect and analyse thousands of comments for hospitals and health organisations, individually analysing each patient experience. These anecdotal experiences are aggregated and presented to you as evidence-based metrics. Unlike other AI options, Pansensic algorithms use 35,000 keyword and phrases to theme comments- giving you a deeper insight into the real patient experience of care. 

With more meaningful metrics, an organisation can identify pain points along the patient journey. Most importantly, the unique Pansensic methodology has the capability to tell you WHY areas are failing, and provides you with the missing ingredient needed to transform intelligence into effective Experience Based Design initiatives.

Pansensic work with many of the world’s best-known organisations and brands, in the health care sector.
What they have in common is a belief that the experiences of their patients, staff and stakeholders can improve care.
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