Knowing 80% of your customers love your product or service does not tell you why 20% do not. Analysing comments will get to the root of why the 20% are unhappy. Pansensic collect and make sense of millions of customer comments, our insights will help you improve your products and services, retain customers and improve profits.
What Our Customers Say
“Superb analysis. We had a high level understanding and some was new, a real wake up call. It’s the granularity of the analysis that will take us to the next level and allow us to improve customer retention.”
Unlike other providers, however, who solely rely on machine learning and artificial intelligence, our methodology differs completely. We drill down into the word clouds created by your customers and the verbatim to identify relevant, accurate, deeper and more actionable and reliable insights.
Pansensic have over one-hundred different lenses that allow you to highlight problem areas quickly and easily and, to then, make necessary changes. This approach saves you investing your valuable time sifting through your data and trying to predict where improvements need to be made.
Analysing customer feedback experience and product reviews has enabled Pansensic to successfully help many blue-chip organisations improve their customers journey. They have been able to develop new products, or build upon existing ones, whilst furthering marketing communications.