New And Existing Product Development
Successful product innovation is driven by a clear understanding of consumer needs, and how and why people use products. Your current or future consumers will tell you what matters to them.
Using hundreds of millions of product-reviews posted online, or your own open text data, Pansensic finds the clues to improvement or innovation, allowing you to uncover the DNA of winning products.
From initial idea generation, to screening, to delivery, to development and marketing, Pansensic has a range of tools allowing you to leverage consumer experience at every stage and guarantee an edge over the competition.
Some of the world’s most innovative companies use Pansensic’s capability to improve their products or create new best sellers … more
Get the most complete, holistic view of employee experience. Pansensic works with whatever open text data you have: feedback, comments, complaints, surveys, even email traffic.
We extract and quantify the themes and show you what really concerns your people. In more depth than anyone else, from day to day operational issues through to the intangibles such as morale and motivation.
Understand the biggest employee challenges in your organisation, wherever they are, and let the experience of your people power solutions and improvements. Generate a winning culture and winning teams, at the same time gaining operational efficiencies.
Your people are your greatest asset: a more productive, motivated workforce will dramatically improve your competitiveness … more
Wherever your customers relate their experience of your organisation they give you the raw material, the where and how, to dramatically improve customer experience. From on-line reviews through to call-centre transcripts, Pansensic takes unstructured narrative data and builds a complete picture of customer interaction with your organisation.
Through Pansensic your customers will tell you clearly what you can do to improve the customer journey.
We extract the key themes and threads of the conversation. We show you where the greatest pain is for your customers and where the greatest gain is to be had, what delights them the most and how you can maximise good will.
Improved customer experience, and therefore improved customer retention and brand advocacy, directly improve the bottom line … more
Every day Pansensic analyses free text and FFT comments for some of the most prestigious and major healthcare organisations in Europe, including Kings College University Hospital, Guy’s & St Thomas and St Bartholomew’s.
Pansensic takes anecdotal stories and distils them into evidence based metrics and insights. Our algorithms ensure the insights are relevant and accurate, and aligned with recognised health frameworks.
These insights inform the design of better healthcare for all. Improvements are based on what’s really happening at the frontline of care, as described by the collective experience of patients.
Our NHS clients use our analysis to inform decision makers, from the Board to the Ward, to drive service improvements … more
- We know how to home in on the richest, most valuable comments
- We know how to determine if they are relevant or not
- We know how to pull out the themes and topics of the conversation
- We know how to display the relationships between them
- We know from the language of your audience what sort of people they are
- We know the words and phrases that will resonate with them
- We can even tell you what metaphors they think in
- Implicit/explicit positivity
- Full-spectrum emotion analytics
- Context engine
- Message maker
- Contradiction finder
- Theme relationships (theme mapper)
- Truth engine
- Knowledge Tree
- Richness/value filters
Powerful Analytics – Be confident you are getting the best results
- Pick and mix from 400+ tools
- Industry-leading accuracy
- Comprehensive filter options
- From dashboard to detail
- Auditing function
Intuitive UI – Who’d have thought analysis can be fun?
- Gorgeous graphics
- Customisable interface
- “Hot” data highlighting
- Dynamic real-time updates
- Effortless drill-down to verbatim
Safe & Secure – Don’t worry, we’ve got it covered
- ISO-27001 data-centres
- Granular access
- 256 bit encryption
- Individual client databases
- Geo-specific servers
Connected – Yes, we can make it work in your organisation
- APIs in and out
- Combine internal and external data
- Continuous data feeds
- Customisable and wide-ranging web inputs
- Cloud or on-site implementation
Share Outputs – Show what a great job you are doing
- Printable graphics
- Export to XL/CSV/API