‘Try not to become a man of success, but rather try to become a man of value.’
If you’re happy and you know it, productivity just flows! There’s no surprise that happy and engaged employees demonstrate more productivity and better results at work. Regardless of the business size, there will always be challenges to keep high levels of morale amongst staff members. Small organisations are faced with the pressures of expansion, whilst larger companies face larger workloads and greater liabilities.
Business leaders may find that employees who are happier will also add more value to the company, not only by completing the tasks listed in their job description but by performing actions that make contributions towards organisational development (e.g. value-added activities). More often than not, ‘value-added activities’ consistently produce measurable results for a company that evolve the organisation to have a better working environment and, in the long run, become more profitable.
Examples of value-added activities include the following:
For many organisations, focus can lie primarily on monetary value. However, money that is being saved can be equally as valuable. By highlighting more cost-effective solutions and cutting expenditure in particular departments, companies can save hundreds, if not thousands of pounds. Money saved in less important areas can then be invested in projects that expand the business. As Benjamin Franklin once stated, ‘If you would be wealthy, think of saving as well as getting’.
Staff who build a relationship with customers or clients are able to ensure loyalty. Most customers are creatures of habit, but enticing sales or perks made by other businesses may just steer them away from re-purchasing from your company. However, customers who feel loyal to your company because of a personal connection are less inclined to be lured away by competitors.
Employees who make processes easier and get things done efficiently are worth their weight in gold! Time saved not having to micromanage employees allows the company to focus their resources on other tasks that help organisational development. But remember that “Speed and efficiency are two different things” as said by Racheed Ogunlaru. In order to create a set of efficient staff you need to put in the right amount of training and attention.
This is perhaps the most obvious of all the value-added activities. Income is the lifeblood of an organisation because selling is how companies generate revenue. If an employee can increase sales, or improve the sales process as a whole, they are clearly an asset to the organisation.
Employees that go that extra-mile are the stuff of every bosses dream, but how exactly do you encourage staff to add value to your business and, consequently, build a stronger workplace morale? Well, today we take a look at the methodology businesses should utilise in this mission:
Strong Team Structures and Relationships
Employee happiness is usually a reflection of the people they work with. Encouraging healthy teamwork and interoffice relationships can create better job satisfaction, stronger employee loyalty and improved workplace functionality. Team morale is essentially the glue that keeps a team together and projects running smoothly. Building your team can range from simple incentives to initiating team exercises and excursions (depending on budget). As Stephen R. Covey argues, ‘Always treat your employees exactly as you want them to treat your best customers’.
Respect is a big part of a healthy workplace. Leaders must be aware and have procedures in place to deal with disrespectful and negative workplace scenarios, such as bullying or confrontational behaviours. Managers must also set the tone for the entire workplace, as explored in one of our previous features, by leading by example.
Retaining the Best
Employees will add value when they possess both the skills and motivation for organisational achievement. You generally find that the companies that have low retention rates are the ones that have several employees going through training or those who have staff that lack certain knowledge criteria for their position. Analysis highlights that companies that boast higher morale are the ones that have employees that know what is expected of them for their role and have the expertise and experience to complete a task quicker than someone who is learning the ropes.
Employee Development Plans
Regularly meeting with staff can guide them on their progress and goals as an employee of your business. Employee development plans give leaders the chance to identify key skills of staff members that could present opportunities for value-added activities. Employees who understand how they fit into the organisational structure and what is expected of them are more likely to be happy than those who are left to their own devices.
Staff experience analysis through the evaluation of qualitative data can help leaders mould a happier and productive workforce. Through surveys and comment analysis, organisations can identify ways to improve their infrastructure that benefits their staff, which positively correlates with happiness/morale levels and productivity rates.
Here at Pansensic, we work with many organisations to analyse their employee experiences, why there is an issue, and what exactly is causing it. We present our clients with powerful insights so that problems can be tackled efficiently, and staff experiences can be improved. We don’t summarise the data in a conclusion that doesn’t aid in eradicating problems, we provide a real depth of insight that is more granular, accurate and actionable.
Contact Pansensic today, ask for a demo, or have a chat to see how we can help you gain true value from your workforce.